Return Policy

Returns & Complaints

You have 21 days to return your purchase with no questions asked. Read how to return a product or file a complaint step by step.

From the date you receive your order

Send the package to our address

Funds returned to your account within 14 days

Right of Withdrawal

You have the right to withdraw from the contract concluded at a distance within 21 days from the date of receiving the goods, without giving any reason.
The withdrawal period expires 21 days after the day on which you acquired physical possession of the goods, or on which a third party other than the carrier and indicated by you acquired physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision by email at: zwroty@dwparts.pl.

Email us at zwroty@dwparts.pl with your order number and reason for return (optional).
You will receive a return confirmation with further instructions.
Pack the item in its original packaging (if possible) and ship it to the indicated address.
Return shipping costs are borne by the buyer.

The refund will be processed within 14 days of receiving the returned goods.
Funds will be returned using the same payment method used in the original transaction.
We may withhold the refund until we receive the goods or until you provide proof of return shipment.

The product must be unused, undamaged, and in its original packaging.
A proof of purchase (receipt or invoice) must be included with the returned item.
Custom-ordered products and products that have been installed in a vehicle are not eligible for return.

If you receive a defective or incorrect product, contact us at: zwroty@dwparts.pl.
The complaint will be reviewed within 14 business days from the date of receiving the claimed product.
If the complaint is accepted, the product will be replaced or a full refund including shipping costs will be issued.

If you have questions about returns or complaints, contact us. We're happy to help.