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Legal documents

Terms and Conditions

Rules for using the store, placing orders and concluding sales contracts.

Last updated: 31/03/2026
§1

General provisions

  1. The online store is operated by Bracia Wydmuch Sp. z o.o. Sp. K with headquarters in Wręczyca Wielka.
  2. The regulations define the rules for using the store, placing orders and concluding sales contracts.
  3. Using the store means accepting these terms and conditions.
§2

Placing orders

  1. Orders can be placed through the website 24 hours a day, 7 days a week.
  2. The condition for order fulfillment is providing correct contact and address data.
  3. After placing an order, the Customer receives confirmation to the provided email address.
  4. The sales contract is concluded when the order is confirmed by the Seller.
§3

Payments

  1. Product prices are given in various currencies (PLN, EUR, GBP, USD) and include VAT tax in accordance with the regulations applicable in the country of purchase.
  2. Available payment methods: credit card, bank transfer and other methods supported by the payment operator.
  3. Payments are handled by an external operator - Stripe.
§4

Delivery

  1. We ship orders worldwide.
  2. Delivery time depends on the destination country. In Europe, delivery usually takes up to 4 business days. For other countries, the time may be longer.
  3. Delivery costs depend on the destination country and are provided when placing an order.
  4. All shipments are carefully packed and sent with trusted courier companies.
  5. The Seller is not responsible for loss or damage to the shipment due to the fault of the courier company. In such case, the Customer should file a complaint directly with the carrier.
  6. For shipments sent to Poland, the following are available: courier, InPost parcel lockers and personal pickup.
§5

Right of withdrawal

  1. The consumer has the right to withdraw from the contract within 14 days without giving a reason.
  2. The deadline to withdraw from the contract expires 14 days after receiving the goods.
  3. To exercise the right of withdrawal, the Seller must be informed of the decision.
  4. The refund will be made within 14 days of receiving the withdrawal statement.
§6

Complaints

  1. The Seller is responsible for product defects under the Civil Code.
  2. Complaints should be submitted electronically or in writing.
  3. The Seller will process the complaint within 14 days of receiving it.
§7

Personal data protection

  1. The data controller is the Seller.
  2. Personal data is processed for order fulfillment purposes.
  3. Details regarding data processing can be found in the Privacy Policy.
§8

Final provisions

  1. In matters not regulated by these terms and conditions, Polish law applies.
  2. The Seller reserves the right to change the terms and conditions.
  3. The terms and conditions come into effect on the day of publication on the store website.

Questions about the terms?

If you have questions about the terms, please contact our team.

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