Return Policy
Returns
If you are a consumer or an entrepreneur with consumer rights, pursuant to the Consumer Rights Act, you generally have the right to withdraw from a contract concluded remotely within 14 days from receiving the goods.
The withdrawal period begins from the moment you or a third party designated by you, other than the carrier, takes possession of the goods.
You may withdraw from the contract by submitting a statement of withdrawal, e.g., via email. It is sufficient to send us the statement before the 14-day period expires. (czesci@braciawydmuch.pl).
Return the goods to us promptly at the address: Bracia Wydmuch sp. z o.o. sp. k., address: ul. Śląska 69, 42-130 Wręczyca Wielka, but no later than 14 days from the date you withdrew from the contract.
We will refund the payments made by you promptly in accordance with the Store’s Regulations, but no later than 14 days from the date of receiving your statement of withdrawal from the contract. We may withhold the refund of the payment received from you until we have received the goods back or you have provided proof of their return, whichever occurs first.
The right to withdraw from a contract concluded remotely does not apply in cases specified in the Regulations. All detailed information about your rights can be found in this document.
Complaints
If you are a consumer or an entrepreneur with consumer rights, you have certain rights in the event that the sold goods are not compliant with the contract.
In the case of non-compliance of the goods with the contract, you have the right to file a complaint, e.g., via email: czesci@braciawydmuch.pl.
As a rule, we are liable for the non-compliance of the goods with the contract existing at the time of their delivery and revealed within two years from that moment.
Based on the provisions of the Consumer Rights Act, you may demand:
- replacement of the goods
- repair of the goods.
In some cases, you may submit a statement regarding:
- withdrawal from the contract
- price reduction.
All detailed information about your rights can be found in the Regulations.
Model statements regarding complaints and withdrawal from the contract – the use of the following templates is not mandatory, only recommended.
ANNEX NO. 1 TO THE ONLINE STORE REGULATIONS
Place, date
Name, surname
Consumer’s address
Order number
Bracia Wydmuch sp. z o.o. sp. k.
Śląska 69
42-130 Wręczyca Wielka
STATEMENT OF WITHDRAWAL FROM A DISTANCE CONTRACT
I hereby declare that, pursuant to Article 27 of the Act of May 30, 2014, on Consumer Rights, I withdraw from contract no. ...................., concluded on .................... regarding the purchase of the goods ……………………………………………
Please refund the amount of ……………… to the bank account number:
.........................................................................
consumer’s signature
ANNEX NO. 2 TO THE ONLINE STORE REGULATIONS
Place, date
Name, surname
Consumer’s address
Order number
Bracia Wydmuch sp. z o.o. sp. k.
Śląska 69
42-130 Wręczyca Wielka
PRODUCT COMPLAINT FORM
I hereby notify that the goods purchased by me on ……………. are non-compliant with the contract (defective). The defect consists of ………………………………………………………………. ………………………………………………………………………………………………………………………………………………………………….
Order number (available after logging in or in the email confirming the order) …………………………………………………………………………………………………………………………………………
The defect was identified on ……………………….. . Due to the above, based on the Act of May 30, 2014, on Consumer Rights:
- ☐ I demand free repair of the goods
- ☐ I demand replacement of the goods with new ones
In cases specified in the regulations:
- ☐ I submit a statement requesting a price reduction of the goods by the amount of ……….. (in words: ………) PLN,
- ☐ I submit a statement of withdrawal from the contract
Please refund the specified amount to the account ……………………………………………………………………… /by postal transfer to my address ……………………………………………………....
consumer’s signature
